Here to help.

App & availability

Cyberskin is the companion app for compatible Bluetooth-enabled Cyberskin devices, designed for iOS and Android. Hardware control and synchronization require a compatible device. Supported features depend on the model, app version, permissions, and available content.

Cyberskin is preparing for its store release. Official links will appear here when available. Please avoid downloads from unofficial sources.

Bluetooth & pairing

1. Charge and turn on your compatible Cyberskin device. Keep it near your phone and follow its product manual.
2. Enable Bluetooth on your phone. Open the Cyberskin app, sign in when prompted, and follow the device connection instructions.
3. Allow the Bluetooth or Nearby Devices permissions requested by your operating system. Some Android versions also require location permission or location services for Bluetooth discovery.
4. If your device is not found, check that another phone is not connected to it. Move closer, restart the device, and try connecting again.

Still having trouble? Email support with your device model, phone model, operating system, app version, and the error you see. Do not send passwords or unnecessary personal information.

Controls & rhythms

Once connected, use the controls shown for your device to adjust supported settings and explore available modes. Not every device supports the same functions or control ranges.

Custom rhythms let you create and save program patterns in the app. Training programs provide guided sequences where available. Follow the device manual and use settings appropriate for you. Stop the device if you experience discomfort.

If a control is missing, check your connected model and app version. Contact support rather than assuming another model's feature is available on your device.

Video synchronization

The app supports official videos, user-selected local videos, and an in-app browser. Where supported, AI sync analyzes available playback on your phone and sends control instructions locally to the paired device over Bluetooth.

The capture method and required permissions vary by operating system and playback source. Browser sync may require a system screen-capture or broadcast prompt. Protected content or platform limitations can prevent sampling or sync. Only select content you have the right to access.

For details about local media processing and other app data, read the App Privacy Policy.

Privacy & permissions

Bluetooth or Nearby Devices access enables device discovery and connection. Local media or file access is used when you select local content. Screen capture or broadcast is requested for supported browser synchronization. You can review or revoke app permissions in your phone's system settings; a feature may stop working without its required permission.

This website does not include analytics, advertising scripts, or a sign-in form. It stores your language choice locally in your browser. Hosting providers may process technical request information to deliver the site. The app's information practices are described in its Privacy Policy.

Account & data deletion

Delete your account

In the app, open Profile → Delete Account and confirm. You can also submit a request without installing or signing in to the app through the account deletion instructions below, or by emailing support@cyberskin.com with the subject “Cyberskin account deletion request.” Identify the account you want deleted. Never send your password.

Delete selected data

To keep your account while removing selected information, use available in-app item-deletion controls or email support with the subject “Cyberskin data deletion request.” Explain which information you want removed. We may need to verify account ownership. If you cannot access your registered email, contact us to discuss alternative verification.

Contact & company

For app help, privacy questions, or account requests, email support@cyberskin.com.

For technical help, include your phone model, operating system version, app version, device model, and a short description of the issue. If useful, attach a screenshot with personal information removed. Do not send passwords, verification codes, or intimate media.